Knky Rabbit Cancellation and Return Policy
At KNKY Rabbit, we craft experiences with intention, intimacy, and care. Our policies are designed to honor that same energy — with clarity, fairness, and respect for the nature of what we offer.
Order Cancellations
Unshipped Orders: You may cancel any physical product order that has not yet shipped by contacting us promptly.
Shipped Orders: Once an order has been shipped, we are unable to process cancellations.
Returns and Exchanges
Final Sale Items: Due to health and hygiene standards, adult toys, lingerie, and swimwear are final sale and cannot be returned or refunded.
Eligible Returns: Other tangible, non-intimate items may be returned within 14 days of delivery for store credit or a refund, provided they are unworn, unwashed, unaltered, and in their original packaging with all tags attached.
Exchanges: We do not process direct exchanges. Store credit can be used to place a new order.
Return Abuse: Items returned that show signs of wear or repeated returns may be refused. Accounts flagged for return abuse may be restricted from future purchases.
Event Participation and Membership Terms
Non-Refundable: All contributions made toward event access, memberships, and digital content (including videos, subscriptions, images, etc.) are final and non-refundable. These are considered support contributions toward private members-only activities and not retail product purchases.
Review Requests: Requests for exceptions may be submitted in writing and are evaluated on a case-by-case basis. Submitting a request does not guarantee a refund or credit.
Revocation: KNKY Rabbit reserves the right to revoke any membership or event access, without refund, for any breach of community guidelines, consent policies, or club rules. Participation is a privilege, not a contractual right.
Subscription and Billing Cancellation
You may cancel recurring billing at any time by:
Visiting www.knkyrabbit.com
Emailing [email protected]
Calling our support line: 213-538-2418
We do not offer prorated refunds for partially used billing periods.
Membership access is personal and non-transferable. Sharing login credentials is prohibited.
Chargebacks and Disputes
We review all disputes thoroughly. Accounts involved in unjustified chargebacks or fraudulent claims may lose access to future purchases, services, and memberships.
Age and Content Agreement
KNKY Rabbit includes content and experiences suitable only for adults. By engaging with our platform or attending events, you confirm that you are 21 years of age or older and accept our full terms and conditions.
Policy Updates
KNKY Rabbit reserves the right to modify these policies at any time without prior notice. Your continued use of our services or participation in events implies acceptance of the most current policy version.
Questions or support needs?
Email us at [email protected]